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Frequently Asked Questions
Question
How do I access usage reports? Where can I find usage information?
Answer

Because online usage information is available for the current month and the past three months only, we recommend that you download usage reports for your account every quarter.

Please Note that only Administrators can access usage reports.

Follow these steps to download Usage Reports:

  1. Either:
    • Click the tools link at the top of the screen in Factiva.com, then select usage reports from the menu that appears.
      OR
    • Click the Administration tab in Factiva's Membership CircleTM, then select Current Usage Report under the Billing and Usage category.
     
  2. Use the pull-down menus to select a report type, a month and a date range.
    Click here for more information on the types of usage reports available.
     
  3. Click the View Report button.
     
  4. Click the Download link located at the top and bottom of the usage report.
     
  5. Select to Save the file to your computer. It will download in .csv format, which is viewable in MS Excel.
Important!
  • You will need to download a separate report for each month available online.
  • If you need a usage report for a month that is no longer available online, please write to academic@factiva.com. Include your account number and specify the date range needed.
See Also: How do I download, view usage reports?

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