ProQuest Customer and Technical Support should be the first and only contact for Factiva academic accounts requiring assistance. Please note that any Factiva academic customers contacting Factiva directly will be referred to ProQuest.

Customer Support
For help with account maintenance, including IP updates, expired accounts, subscription adjustments, preference settings, etc., billing issues and renewals.

U.S. and Canada Phone: +1 (800) 521-0600 ext. 2971
Outside of U.S. and Canada Phone: +1 (734) 761-4700 ext. 2971
Fax: +1 (877) 337-7015
E-mail: customer_service@proquest.com
Availability: 8:00 a.m. - 6:00 p.m. EST, Monday through Friday

Technical Support
For help with technical issues.

U.S. and Canada Phone: +1 (800) 889-3358
Outside of U.S. and Canada Phone: +1 (734) 761-4700 ext. 2513
Fax: +1 (734) 662-4554
E-mail: tsupport@proquest.com or http://support.proquest.com/techsupport/tech-contact.shtml
Availability: 8:00 a.m. - 12:00 midnight EST, Monday through Sunday

If you are calling from Europe, the Middle East or Africa, please use the contact methods listed below.

Customer Support
Phone:01223 215512
E-mail: customerservice@proquest.co.uk

Technical Support
UK Phone: 0800 220710
Outside UK Phone: 01223 271496
Fax: 01223 215520
E-mail: support@proquest.co.uk
Availability: 8:00 a.m. - 6:00 p.m. GMT, Monday through Friday