ProQuest Information and Learning :: Technical Support - <p><b>Error 131035</b>: I am getting the error "Your user ID is not active. Please click on the having trouble logging in link next to the logout button of your product for assistance." What should I do? </p>

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Question

Error 131035: I am getting the error "Your user ID is not active. Please click on the having trouble logging in link next to the logout button of your product for assistance." What should I do?

Answer

Your institution's Factiva account is no longer active. If you are a student or a library patron, please contact your library to report the problem. If you are the Account Administrator, please contact Customer Service for assistance.

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