What is Error 1003?
How do I fix Error 1003?
I tried to log in to ProQuest and I got a screen called Error 1003?

What happened?
What does this mean?
What should I do?    (Library Administrator Instructions)

The following ProQuest error:"Error 1003: The Password you entered is not valid for this ProQuest account. " will display when you attempt to log in to ProQuest with an account name and password logon, and the password entered is invalid or incorrect for the account name specified.
 

What does this mean?

If you are a student or library patron, this error is common and should not alarm you. Most often, this error occurs simply because the password was mistyped.

Please re-enter your account name and password carefully to try again. Warning: Multiple failed attempts may lock this account out from access. If you believe you already have the proper access information from your library and you are receiving this error message and are unable to connect, please review the following information:

• Make certain that you do not have the "Caps Lock" function activated or any other functionality activated that might cause you typing to be entered incorrectly, such as voice dictation software or an alternative language keyboard application.
• If you are attempting to use the same username and password that you use for local library web pages, such as the library catalog, you may need to use a different username and password for ProQuest. Please contact your library reference desk, your institutional help desk, or your offsite support services for assistance.
• If you are using an Athens username and password, you will want to access ProQuest through this page.

If you do not know what any of the above terms mean, you should contact your library reference desk, your institutional help desk, or your offsite support services for assistance.

If you believe you have properly configured you computer for access and have accurate access information from your library and you are still unable to connect, you may also wish to review the following:

• Check your computer and web browser settings.  To ensure you will be able to successfully access ProQuest products, please click on our Browser Health Check.

Unfortunately, because every library is set up differently, ProQuest Support cannot provide authentication assistance or information to end-users.

If you are a Library Administrator, this error indicates that an authentication attempt to ProQuest was made via an account name and password. The account name was recognized, but the corresponding password was not valid. Warning: Multiple failed logon attempts may lock this account out from access to ProQuest. This failure can be caused by a number of scenarios, such as the following common ones:

• A user is attempting to access ProQuest via a username and password and mistypes the password. This is the most common reason for this error. You may wish to verify that the password is accurate so that the user does not lock out the account with multiple failed attempts.
• A user is attempting to access ProQuest remotely and knows the library's account name but not the password. Please make certain that the user attempting to access ProQuest is using the library's preferred method for remote access.
• If a user has been using a different keyboard configuration or an IME (Input Method Editor) for another language, it could send the wrong characters to ProQuest as the password, even though the keystrokes might technically be correct. Make certain that the user's computer is not using any alternative keyboard configurations while inputting their user name and password.

If your patrons/students continue to encounter this problem, please contact ProQuest Technical Support to discuss alternate remote access options. 

If none of the above scenarios or suggestions seems to apply, please contact ProQuest Customer Service so that we may help you to resolve the problem.