What is Error 1010?
How do I fix Error 1010?
I tried to go to ProQuest and I got a screen called Error 1010?

What happened?
What does this mean?
What should I do?    (Library Administrator Instructions)

The following ProQuest error:"Error 1010: ProQuest was unable to give you access because ProQuest could not recognize the web site you came from. " will display when you attempt to access ProQuest and the link or URL has specified to use the URL of the web page you came from (called a "referring URL") for authentication to ProQuest. ProQuest was unable to obtain this URL or did not recognize the URL you came from. This error is usually caused by personal firewall software filtering out the information we use from your organization to allow you access from home. This is a common error which occurs when attempting to access ProQuest.

If you are a student or library patron, this error is common and should not alarm you. Most often, this error occurs because you are attempting to access ProQuest from home or work or someplace other than your library, campus, or institution. The Referring URL is the URL or address of the page that you are linking from; it is often used to check where your computer is coming from in order to provide access to resources like ProQuest. Sometimes, internet security software can block or hide the web page you are coming from. If you follow a bookmark or a saved link, you may also not even have a referring URL to verify. Please check with your library reference desk, your institutional help desk, or your offsite support services to inquire if there are instructions or login information for connecting remotely to ProQuest. At many institutions, they may be able to help you set up a connection to ProQuest through a proxy server, through an alternative web page link, or through the use of an account name and password.

If you believe you already have attempted to access ProQuest properly from your library and you are receiving this error message and are unable to connect, please review the following information.

Some Internet security software applications block the Referring URL and make it impossible to use it for authentication. Please reference configuring security programs to work with ProQuest.

If you do not know whether or not you have any of the above software packages, you should contact your library reference desk, your institutional help desk, or your offsite support services for assistance.

If you believe you have properly configured you computer for access and have accurate access information from your library and you are still unable to connect, you may also wish to review the following:

• Check your computer and web browser settings.  To ensure you will be able to successfully access ProQuest products, please click on our Browser Health Check.

Unfortunately, because every library is set up differently, ProQuest Support cannot provide authentication assistance or information to end-users.

If you are a Library Administrator, this error indicates a failure to authenticate via the Referring URL authentication mechanism to ProQuest. While the ProQuest web client normally attempts a number of methods to authenticate the accessing browser, this error is normally caused by a link or bookmark or URL which specifies that Referring URL authentication is the authentication method to be used. This error can be caused by a number of scenarios, such as the following common ones:

• A user is attempting to access ProQuest from an authorized link or a page but their computer is using a security software package that blocks Referring URL requests. This is very common. If your library uses Referring URL to authenticate, please make certain that the user community knows that some adjustments may be necessary to their security software configuration when accessing ProQuest.  Please reference configuring security programs to work with ProQuest.
• A user is attempting to access ProQuest from a bookmarked link or a page which has copied the link from another library page. If your library uses Referring URL to authenticate, please make certain that the user attempting to access ProQuest from a page link that the library has set up as authorized for ProQuest.
• Referring URL authentication has not been set up correctly for this link or your network. Please make certain the link which is attempting to access ProQuest is URL set up for authentication to your account. If you are unsure how to do this, please contact ProQuest Customer Support for assistance.

If none of the above scenarios or suggestions seems to apply, please contact ProQuest Technical Support so that we may help you to resolve the problem.