What is Error 1008?
How do I fix Error 1008?
I tried to log in to ProQuest and I got a screen called Error 1008?

What happened?
What does this mean?
What should I do?    (Library Administrator Instructions)

The following ProQuest error:"Error 1008: ProQuest was not able to log you in because your information does not match your library's access information. " will display when you attempt to log in to ProQuest with a barcode or library provided identifier, and the password entered is not recognized.

If you are a student or library patron, this error is common and should not alarm you. Most often, this error occurs simply because the barcode or identifier was mistyped.

Please re-enter your barcode or identifier carefully to try again. If you believe you already have entered the proper barcode or identifier from your library and you are receiving this error message and are unable to connect, please review the following information:

• Make certain that you do not have the "Caps Lock" function activated or any other functionality activated that might cause you typing to be entered incorrectly, such as voice dictation software or an alternative language keyboard application.
• If you are attempting to use the same identifier that you use for local library web pages, such as the library catalog, you may need to use a different username and password for ProQuest. Please contact your library reference desk, your institutional help desk, or your offsite support services for assistance.
• If you are trying to use an Athens username and password, you will want to access ProQuest through this page.

If you do not know what any of the above terms mean, you should contact your library reference desk, your institutional help desk, or your offsite support services for assistance.

If you believe you have properly configured you computer for access and have accurate access information from your library and you are still unable to connect, you may also wish to review the following:

• Check your computer and web browser settings.  To ensure you will be able to successfully access ProQuest products, please click on our Browser Health Check.

Unfortunately, because every library is set up differently, ProQuest Support cannot provide authentication assistance or information to end-users.

If you are a Library Administrator, this error indicates that an authentication attempt to ProQuest was made via the local library identifier method. The barcode or identifier entered was not recognized by the ProQuest authentication system. This failure can be caused by a number of scenarios, such as the following common ones:

• A user is attempting to access ProQuest via a local library barcode or identifier and mistypes the entry. This is the most common reason for this error. You may wish to verify that the password is accurate so that the user does not lock out the account with multiple failed attempts.
• The barcode or identifier has not been added or updated to your ProQuest account. Please make certain that the user is not attempting to use a barcode or identifier that has not yet been fully updated into the Authentication system.

If  you need assistance, please contact ProQuest Technical Support so that we may help you to resolve the problem.