What is Error 1005?
How do I fix Error 1005?
I tried to log in to ProQuest and I got a screen called Error 1005?

What happened?
What does this mean?
What should I do?   ( Library Administrator Instructions)

The following ProQuest error:"Error 1005: The Account Name you entered is not recognized by ProQuest. " will display when you attempt to log in to ProQuest with an account name and password logon, and ProQuest was unable to recognize the Account Name that you entered to log on.

If you are a student or library patron, this error is common and should not alarm you. Most often, this error occurs simply because the account name was mistyped. 

Please re-enter your account name and password carefully to try again. If you believe you already have the proper access information from your library and you are receiving this error message and are unable to connect, please review the following information:

• Make certain that you do not have the "Caps Lock" function activated or any other functionality activated that might cause you typing to be entered incorrectly, such as voice dictation software or an alternative language keyboard application.
• If you are attempting to use the same username and password that you use for local library web pages, such as the library catalog, you may need to use a different username and password for ProQuest. Please contact your library reference desk, your institutional help desk, or your offsite support services for assistance.
• If you are using an Athens username and password, you will want to access ProQuest through this page.

If you do not know what any of the above terms mean, you should contact your library reference desk, your institutional help desk, or your offsite support services for assistance.

If you believe you have properly configured you computer for access and have accurate access information from your library and you are still unable to connect, you may also wish to review the following:

• Check your computer and web browser settings.  To ensure you will be able to successfully access ProQuest products, please click on our Browser Health Check.

Unfortunately, because every library is set up differently, ProQuest Support cannot provide authentication assistance or information to end-users.

If you are a Library Administrator, this error indicates that an authentication attempt to ProQuest was made via an account name and password. The account name was not recognized as a valid ProQuest account name. This failure can be caused by a number of scenarios, such as the following common ones:

• A user is attempting to access ProQuest via a username and password and mistypes the account name. This is the most common reason for this error.
• A user is attempting to access ProQuest remotely and does not know the library's account name. Please make certain that the user attempting to access ProQuest is using the library's preferred method for remote access.
• If a user has been using a different keyboard configuration or an IME (Input Method Editor) for another language, it could send the wrong characters to ProQuest as the password, even thought the keystrokes might technically be correct. Make certain that the user's computer is not using any alternative keyboard configurations while inputting their user name and password.

If your patrons/students continue to encounter this problem, please contact ProQuest Technical Support to discuss alternate remote access options. 

If none of the above scenarios or suggestions seems to apply, please contact ProQuest Customer Service so that we may help you to resolve the problem.