ProQuest Information and Learning :: Technical Support

About Us | Careers | Site Map

Regions:

Home

Higher Ed/
Academic

Home > Technical Support > Product Support

ProQuest® Technology Platform

This page contains detailed technical setup information for Library Administration and IT Staff.

Note to Students or Patrons: Please review the current top support issues listed below. If your question is not addressed, please go directly to the FAQ.

Note for satellite ISP users encountering access problems.

Current Top Support Issues

	My credit card purchase failed. Why did this happen? I keep encountering an error when entring in my credit card information, what should I do?
	I am attempting to connect to ProQuest and I get an error:"1011: ProQuest is unable to authenticate..." What should I do?
	When I try to login to ProQuest I get the error:"1010: You are attempting to access ProQuest..." What should I do?
	I am a student or patron, how do I login remotely?
	Why am I unable to log in to ProQuest from the library's homepage?

Set Up Information

Frequently Asked Questions

ProQuest Technology Platform: Please click here to access the frequently asked questions.
ProQuest Local Administrator: Please click here to access the frequently asked questions.

Browser and Workstation Security Requirements

Check your system. To ensure you will be able to successfully access any of our products, please click on our Browser Health Check.
Firewall information, please click here. (How to set up to allow access to ProQuest databases.)
Special note for satellite ISP users, please click here.

Access and Authentication

We offer IP, Referring URL, Username & Password, Barcode/Library card, Athens, and Script based Solutions.

For a list of the basic login urls click here.
Custom login urls can be created through the ProQuest Local Administrator (LAD) program. This allows you to connect to an individual database, or a group of databases.
To login to the ProQuest Local Administrator (LAD) program click here .
For instructions on how to create a custom link please click here.

Linking

This database is OpenURL Source and OpenURL Target compliant with San Antonio Level 1 (SAP1). Click here for more Information. For information about linking to PQDT click here.
MARC Records are available for this database. Click here for more information.

Meta-Searching

XML Gateway is available. Click here to request information if needed.
This Database supports Z39.50 Access. For additional information, please click here and scroll down to the Z39.50 section.

Administering your Account / Making Changes

Library Staff can make changes to their ProQuest account through the ProQuest Local Administrator (LAD) utility.

Login to the ProQuest Local Administrator here.
For Local Administrator help, please click here.
ProQuest Local Administrator frequently asked questions: Please click here.

Usage

Usage reports are available through the ProQuest Local Administrator program. Several different reports including COUNTER compliant reports can be requested on demand or scheduled.

Login to the ProQuest Local Administrator here.
For Local Administrator help, please click here.

Resources for Training

For ProQuest product training material, please click here.
For ProQuest K-12 product training material, please click here.
For Chadwyck-Healey product training material, please click here.

Can't find what your looking for?