ProQuest Information and Learning :: Technical Support

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SIRS Technology Platform

The SIRS technology platform includes the following online products: SIRS Knowledge Source®, SIRS Researcher®, SIRS Discoverer®, SIRS® Government Reporter, SIRS® Renaissance, SIRS® Webselect, SIRS® Discoverer Webfind, SIRS® Interactive Citizenship, SIRS® Enduring Issues, and SIRS® Decades.

For SIRS Mandarin support click here.

Note to Students or Patrons: Please review the current top support issues listed below. If your question is not addressed, please go directly to the FAQ section.

Current Top Support Issues

	Note for satellite ISP users encountering access problems.
	Why do I get prompted to logon after I've already logged in at this workstation?
	I am a student and use SIRS at my school/library. How can I access the SIRS online databases from home?

Set Up Information

Frequently Asked Questions

Please click here to access the SIRS Technology Platform frequently asked questions.

Browser and Workstation Security Requirements

Supported Browsers:
- For PC and Mac systems: IE 5.01 or higher or Netscape 6.01 or higher or a Mozilla compatible browser. (Firefox included).
- Mac only: Safari 1.x or higher.
Check your system. To ensure you will be able to successfully access any of our products, please click on our Browser Health Check.
Firewall information, please click here. (How to set up to allow access to SIRS databases.)
Special note for satellite ISP users, please click here.

Access and Authentication

We offer IP, Referring URL and Username/Password access to SIRS products. The URL's are below. There are two main URLS in which you can access the various SIRS products that you subscribe to.

For SIRS Knowledge Source(SKS), Researcher, Government Reporter, Renaissance, SKS Webselect, and Interactive Citizenship the URL is: http://sks.sirs.com
For SIRS Discoverer, and Discoverer Webfind the URL is http://discoverer.sirs.com

To access the SIRS Guideline to Linking (connecting) click here. This document presently details how to set up connection URLs, bookmarks, desktop shortcuts, and web site links. (referring url). NOTE: Referring URL authentication is not supported on a Mac.

Administering your Account / Making Changes

SIRS offers some account changes at the customer administrator level. Please click here to access the system administrator options.

If you have any questions or would like SIRS to make the account changes for you, please contact Customer Service, or fill out the online form.

Resources for Training

You access a wide variety of training material the ProQuest K-12 website. Please click here and then select the product you want training material for.

You can also click on the "Librarian's Corner" link at the bottom of the main page when connected to one of the SIRS products and you will find Curriculum & Training Materials.

Usage

Usage reports are available through http://stats.sirs.com/all-report.html

For detailed information on SIRS usage reports please click here.

Open URL Linking and MARC Records

This database is not OpenURL Source or Target compliant.
MARC Records are available only for SIRS Enduring Issues (Hardcopy Product). SIRS Marc Records for Enduring Issues are distributed on a floppy disk once per year. The disk contains 2 zip files, one is a micro list of enduring issues 1-8 and the other is 8 folders, 1 per volume. The Marc Records should be compatible with all Library automation systems. If the floppy disk MARC records does not work, clients can download the MARC records for SIRS Enduring Issues from http://www.sirs.com/EnduringIssues/MARC.html.

Meta-Searching

XML Gateway is not available.
This database does not support Z39.50 Access.

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